Information you type in
Collected only when you choose to send a form. Both forms are on the Contact page.
| Field | Form | Required | Why we ask |
|---|---|---|---|
| Name | Quote · Service | Yes | To address our reply to you |
| Company | Quote · Service | Yes | To identify the organisation and any existing account |
| Work email | Quote · Service | Yes | So we can reply; it becomes the reply-to address of the notification we receive |
| Brand or product | Quote | No | To route the request to the right product specialist |
| Quantity | Quote | No | To prepare an accurate quotation |
| Preferred office | Quote | No | To hand the request to the office you would rather deal with |
| Issue or service need | Service | Yes | To brief the Service department before they contact you |
Neither form asks for a phone number. Anything else you write in a free-text field is sent with the request.
Information collected automatically
| Data | Collected by | Purpose | Identifies you? |
|---|---|---|---|
| IP address, browser, requested page, time | Vercel server logs | Security and keeping the site running | Potentially, in the raw log |
| Page views, referrer, country, device type | Vercel Web Analytics | Aggregate understanding of which pages are read | No — counted with a short-lived hash, no cookie |
| Reduced-motion and contrast preferences | Your browser, read by the page | Adjusting animation and contrast while you view the page | No — not sent to us or stored |
| Map request on an office page | Google Maps, only after you choose "Show map" | Showing the office location | By Google, under its own privacy policy |
What the site does not do
- It sets no cookies and writes nothing to local storage, so there is no cookie banner.
- It has no accounts, logins or newsletters.
- It loads no third-party fonts, advertising or social-media scripts; fonts are served from our own deployment.
- It does not process payments or ask for financial or identity information.
- It does not build profiles, retarget or sell data.
Where the information goes
| Information | Stored by | Seen by | Kept for |
|---|---|---|---|
| Quote and service requests | Delivered by email through Resend to an Arab Lab mailbox | The Arab Lab office and department handling the request | While the enquiry is open and for the period our business records require |
| Email delivery log for each request | Resend | Arab Lab administrators | Resend's standard log retention |
| Server logs | Vercel | Vercel and Arab Lab administrators, when investigating an issue | Vercel's standard log retention |
| Analytics | Vercel | Arab Lab, in aggregate only | Vercel's standard analytics retention |
Requests may be handled by whichever Arab Lab office is best placed to respond, in the UAE, Saudi Arabia or Egypt. Where a specific product question needs a partner manufacturer's input, we pass on only the details needed for that answer.
Your control
You can ask to see, correct or delete anything you have sent us by writing to info@arablab-scientific.com. The Privacy Policy explains your rights in full and how we respond to requests.
This page is kept in step with the website's code. If a form field or a service is added, it will appear here. Last reviewed 23 September 2026.